FAQ
Frequently Asked Questions
Find answers to common questions about our change management consulting services, project process and working arrangements.
General Questions
What type of consulting services does MJB STRATEGY provide?
MJB STRATEGY provides change management consulting support for small and medium-sized businesses in the UK.
Our services include change readiness assessments, implementation planning, team communication support, stakeholder engagement planning and training handover planning.
Who do you work with?
We work with small and medium-sized businesses that are planning, preparing for or managing internal changes.
This may include businesses introducing new systems, updating processes, changing responsibilities or preparing teams for new ways of working.
Do you provide services to businesses outside the UK?
Our services are designed primarily for UK businesses. We may also support suitable European businesses depending on the project requirements and working arrangements.
Services & Projects
How do I know which service is right for my business?
You do not need to select the exact service before contacting us.
You can describe your current situation through our Request Support form, and we will review your requirements and discuss suitable support options.
Are the service prices shown on the website fixed?
The prices shown on our website are starting prices designed to provide an indication of typical project costs.
The final project fee depends on factors such as the scope of work, required deliverables, project complexity and expected timescale.
What deliverables will I receive?
Deliverables depend on the agreed consulting service.
They may include assessments, project plans, communication guidance, stakeholder planning documents, training handover materials or other agreed documentation.
How long does a typical project take?
Project timescales vary depending on the size and requirements of each engagement.
The expected timeline will be discussed during the quotation process before work begins.
Booking & Payment
How do I start a consulting project?
The process starts by submitting a Request Support enquiry.
We review your requirements, discuss the project scope and provide a tailored quotation where suitable.
Do I need to pay when submitting an enquiry?
No.
Submitting a Request Support enquiry does not require payment.
Payment arrangements are confirmed after the quotation has been accepted and before consulting work begins.
How are consulting fees paid?
Consulting services are provided on a project-fee basis.
Payment arrangements, including the agreed fee and payment schedule, are confirmed separately after the project scope has been agreed.
Changes & Cancellation
Can I cancel a consulting project?
Yes.
If you need to cancel a project, please contact us as soon as possible.
Cancellation arrangements are handled according to our Cancellation & Refund Policy and depend on the stage of the project and work completed.
Do I have a 14-day cancellation right?
Where consumer cancellation rules apply, clients have a 14-day cancellation period from confirmation of the service agreement.
If consulting work begins during this period at the client's request, charges may apply for services already provided.
Can the project scope be changed after starting?
If your requirements change, please discuss this with our team.
We can review whether the project scope, deliverables, timescale or fee need to be adjusted.
Working With MJB STRATEGY
Will I have a main contact during the project?
Yes.
Clients have a clear point of contact throughout agreed consulting work to support communication and project coordination.
Do you use external consultants to deliver projects?
Consulting services are delivered by the MJB STRATEGY team according to the agreed project arrangements.
How can I contact MJB STRATEGY?
You can contact our team by email at hello@mjbstrategy.org or by phone at +44 1435 772018.
For project enquiries, we recommend submitting a Request Support form.
