Service Terms

These Service Terms explain the terms that apply when MJB STRATEGY provides change management consulting services to clients.

By accepting a quotation and proceeding with a consulting project, you agree to these Service Terms together with the agreed project scope, quotation and any other relevant written arrangements.

1. About MJB STRATEGY

MJB STRATEGY provides change management consulting services to small and medium-sized businesses in the UK.

Our services include areas such as change readiness assessments, implementation planning, team communication support, stakeholder engagement planning and training handover planning.

All consulting services are delivered by our own team based on the agreed project requirements.

2. Service Scope

Before a project begins, we discuss the client's requirements and agree the intended scope of work.

The agreed project scope may include:

  • The consulting services to be provided
  • The expected deliverables
  • The project timescale
  • The responsibilities of each party
  • The agreed project fee

MJB STRATEGY will provide the services described in the confirmed quotation and agreed project scope.

3. Tailored Quotations

MJB STRATEGY provides tailored quotations based on each client's requirements.

The prices shown on our website are general starting prices intended to provide guidance. They do not represent a fixed quotation for every project.

The final project fee depends on factors including the level of support required, project complexity, expected deliverables and estimated timescale.

4. Starting a Project

A consulting project begins after:

  • The project scope has been discussed and agreed
  • The quotation has been accepted
  • The payment arrangements have been confirmed
  • The required project information has been provided by the client

No consulting work will begin until the project arrangements have been confirmed.

5. Client Responsibilities

To help us provide effective consulting support, clients agree to:

  • Provide accurate and complete information about their requirements
  • Provide relevant information needed to complete the agreed work
  • Communicate any important changes that may affect the project
  • Review agreed deliverables within a reasonable timeframe
  • Provide feedback or approvals where required

6. MJB STRATEGY Responsibilities

MJB STRATEGY agrees to:

  • Provide the agreed consulting services with reasonable care and skill
  • Complete the work according to the agreed project scope
  • Maintain clear communication throughout the project
  • Provide agreed deliverables within the confirmed project arrangements

7. Project Changes

A client's requirements may change during a consulting project.

If additional work is requested outside the original agreed scope, we will discuss the changes before carrying out additional services.

Any changes to the project scope, fee or timescale will be agreed between both parties before the additional work begins.

8. Deliverables and Intellectual Property

Documents, plans, assessments, guidance materials and other deliverables created specifically for a client project remain subject to the agreed project arrangements.

Once the agreed fees have been paid in full, the client may use the completed deliverables for their own internal business purposes.

MJB STRATEGY retains ownership of its existing methods, knowledge, templates, processes and general consulting materials used during the delivery of services.

9. Confidentiality

Both parties agree to treat confidential business information shared during a consulting project with appropriate care.

Information provided by a client will only be used for the purpose of discussing, preparing or delivering the agreed consulting services.

10. Payment Terms

MJB STRATEGY provides consulting services on a project-fee basis.

Payment arrangements are confirmed separately after the project quotation has been accepted.

The agreed project fee and payment schedule must be confirmed before consulting work begins.

11. Cancellation and Refunds

Requests to cancel a consulting project are handled according to our Cancellation & Refund Policy.

Any applicable cancellation charges, refunds or outstanding payment arrangements will be considered based on the stage of the project and the work already completed.

12. Limitation of Service

MJB STRATEGY provides consulting guidance and planning support based on the information provided by the client.

Our services are intended to support business decision-making and change planning. Clients remain responsible for their own business decisions, implementation choices and internal management decisions.

13. Contact Information

If you have questions regarding these Service Terms or an agreed consulting project, please contact:

MJB STRATEGY
Email: hello@mjbstrategy.org
Phone: +44 1435 772018