This Cancellation & Refund Policy explains the rules that apply when cancelling MJB STRATEGY consulting services and how refunds are handled.

As MJB STRATEGY provides professional consulting services rather than physical products, cancellation and refund arrangements are based on the stage of the project, the work completed and the agreed service arrangements.

1. About Our Cancellation Process

Before any consulting work begins, clients receive information about the proposed service scope, expected deliverables, project timescale and project fee.

A consulting project only begins after the quotation has been accepted and the project arrangements have been confirmed.

If you need to cancel a project, please contact MJB STRATEGY as soon as possible using the contact details provided at the end of this policy.

2. 14-Day Cancellation Right

Where the client is a consumer and the relevant consumer protection rules apply, the client has the right to cancel the service agreement within 14 days from the date the agreement is confirmed.

To exercise this cancellation right, the client must inform MJB STRATEGY clearly before the 14-day period expires.

A cancellation request can be submitted by email or through written communication confirming the decision to cancel.

3. Starting Services During The Cancellation Period

Clients may request that consulting services begin before the end of the 14-day cancellation period.

If the client requests the service to begin during this period, MJB STRATEGY may start the agreed consulting work once the project arrangements have been confirmed.

Where work has started before the cancellation period ends, the client may be responsible for payment for the proportion of services already provided before cancellation.

4. Cancelling Before Project Work Begins

If a client cancels before consulting work has started, no charge will be made for work that has not been provided.

Any payments already made for services that have not started will be considered for refund according to the agreed project arrangements.

5. Cancelling After Work Has Started

If a project has started and the client requests cancellation, charges may apply for work already completed.

The amount charged will depend on:

• The consulting work already completed
• The documents or materials already prepared
• The time spent working on the project
• The agreed project scope and payment arrangements

Any remaining unused amount will be reviewed and refunded where appropriate.

6. Refund Conditions

Refunds may be considered in situations including:

• A payment has been made for consulting work that has not started
• A project is cancelled before the agreed work begins
• An amount has been paid beyond the value of services already provided

Refunds will not normally be provided for consulting work that has already been completed and delivered according to the agreed project scope.

7. Refund Processing

Approved refunds will be processed after the cancellation request has been reviewed and the refund amount has been confirmed.

Refunds will normally be completed within 14 days of the refund decision being confirmed.

The refund will be returned using the same payment method used for the original payment unless another arrangement has been agreed.

8. Changes To Project Scope

If a client requires changes to the agreed consulting work, this does not automatically represent a cancellation.

Where possible, MJB STRATEGY will discuss whether the project scope, deliverables, timescale or fee can be adjusted to reflect the updated requirements.

9. Cancellation By MJB STRATEGY

MJB STRATEGY may cancel a consulting project where:

• The agreed information required to complete the work is not provided
• The project requirements change significantly from the agreed scope
• Continuing the project is not reasonably possible

Where MJB STRATEGY cancels a project, clients will be informed and any outstanding payment arrangements will be reviewed based on the work already completed.

10. Events Outside Our Control

MJB STRATEGY is not responsible for delays caused by circumstances outside our reasonable control, including events that prevent normal business operations.

Where such circumstances affect a project, we will communicate with the client and discuss reasonable next steps.

11. Contact Us

If you wish to cancel a consulting project or request information about refunds, please contact:

MJB STRATEGY
Email: hello@mjbstrategy.org
Phone: +44 1435 772018